ERP Consulting company announced the completion of the internal implementation of customer relationship management project based on Microsoft Dynamics CRM 2011 platform.

"Our task was to: effectively manage information about our customers, improve customer loyalty and attract new ones, analyze marketing investments, – said CEO of ERP Consulting company Ievgenii Koval, - Microsoft Dynamics CRM 2011 system meets all our requirements. Easy in usage, and also integration Microsoft Dynamics CRM 2011 with Outlook and Share Point portal, allowed our employees immediately get to work in the system. "

In Microsoft Dynamics CRM 2011 system is configured possibility to manage key business performance indicators (KPI), to set goals and evaluate the results of each employee, department, and the overall results of the company. The system allows you to quickly create a chart detailing the data and make them available for sharing, and dashboards can accumulate data in a convenient format, moreover, the user does not need to search for information in several places, all information is available in the dashboards and sales funnel. All tools allow corporate leaders to exercise the functions of management accounting. A low total cost of implementation and fast results provide a high return on investment (performance ROI).

According to the Director of Business Development Natalia Koval, now the company has new opportunities that will ensure efficient work of employees and the company in general, and customer relationship management is entering in a qualitatively new level.

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